1. Time for entering into the purchase agreement
1.1. The agreement between the Buyer and the Seller is deemed to enter into force when the Buyer approves the configured shopping cart on the online store, selects the delivery address and the optimal payment method, and reads the online store's internal rules.
2. Buyer's rights
2.1. The Buyer has the right to purchase goods on this online store in accordance with its rules and internal terms and conditions.
2.2. The Buyer has the right to terminate the purchase agreement concluded with the Teddyway online store. To terminate the agreement, the Buyer must notify the Seller in writing (via e-mail), stating the reason for returning the goods and their order number no later than 30 working days from the date of their delivery. The purchase agreement may not be terminated in cases specified in EU legislation.
3. Buyer's obligations
3.1. The buyer must pay the full amount for the selected goods.
3.2. In the event that the Buyer refuses to accept the delivered goods without reasonable cause or does not provide the correct delivery address, the Buyer shall reimburse the delivery costs calculated from the package weight upon delivery.
3.3. The buyer who uses the Teddyway online store's services accepts and undertakes to comply with these purchasing rules and conditions.
3.4. The buyer must enter the order number of the goods to pay for the purchased goods.
4. Seller's rights
4.1. The Seller has the right to temporarily or completely suspend the online store's operations in special circumstances without first informing the Buyers.
4.2. The Seller has the right to unilaterally decide to change the terms of these rules without prior notice.
4.3. The Seller may refuse to fulfill the order if the Buyer chooses the advance payment method and does not pay within 7 calendar days.
5. Seller's obligations
5.1. The seller ensures appropriate conditions for using the online store.
5.2. The Seller undertakes to deliver the goods to the Buyer's specified address using the Buyer's specified delivery method.
5.3. Under certain circumstances and if the Seller is unable to deliver the item chosen by the Buyer, the Seller shall offer another item and if the Buyer refuses it, the Seller undertakes to refund the money to the Buyer's bank account within 7 working days.
6. Delivery of goods
6.1. The Seller or a person authorized by the Seller is responsible for the delivery of goods.
6.2. The Buyer shall check the condition of the goods together with the Seller or a person authorized by the Seller.
6.3. If defects are discovered in the delivered goods, the Buyer may refuse to accept them and state this in the delivery document.
6.4. All delivery information – delivery information page.
7. Return of goods
7.1. Return of goods is carried out in accordance with the ”Rules for return and exchange of goods” approved by the Order of the Minister of Economy of the EU No. 217 of June 29, 2001.
7.2. The goods returned by the Buyer to the Seller must be complete and intact.
7.3. The goods must be returned to the Seller's specified address. The Seller will reimburse the costs of returning the goods in case they are of unsuitable quality.
7.4. When returning a defective item, the Seller is responsible for replacing it with a good quality item. In case the Seller does not have the specified item, the money shall be refunded to the Buyer.
8. Responsibility
8.1. The buyer is responsible for his actions on the Teddyway online store.
8.2. The Seller is not responsible for the information on other websites even if the links to these websites are available on the Teddyway online store.
8.3. In the event of damage, the guilty party shall compensate the injured party for the damage.
9. Transmission of information
9.1. All questions and messages should be sent via email or telephone number provided on the online store.
9.2. The Seller provides all information to the Buyer when ordering the goods via email.
10. Final provisions
10.1. These rules are subject to EU law.
10.2. All disputes arising from the implementation of these rules shall be resolved through negotiations. In the event of failure to reach an agreement, the dispute shall be resolved in accordance with EU law.